Factors of process model comprehension - Findings from a series of experiments

Publication: Scientific journalJournal articlepeer-review

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Abstract

In order to make good decisions about the design of information systems, an essential skill is to understand process models of the business domain the system is intended to support. Yet, little knowledge to date has been established about the factors that affect how model users comprehend the content of process models. In this study, we use theories of semiotics and cognitive load to theorize how model and personal factors influence how model viewers comprehend the syntactical information of process models. We then report on a four-part series of experiments, in which we examined these factors. Our results show that additional semantical information impedes syntax comprehension, and that theoretical knowledge eases syntax comprehension. Modeling experience further contributes positively to comprehension efficiency, measured as the ratio of correct answers to the time taken to provide answers. We discuss implications for practice and research.
Original languageEnglish
Pages (from-to)195-206
JournalDecision Support Systems (DSS)
Volume53
Issue number1
DOIs
Publication statusPublished - 1 Oct 2012

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502050 Business informatics
  • 202031 Network engineering

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