How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?

Jan Mendling, Ingo Weber, Hajo A. Reijers, Richard Hull, Gero Decker

Publication: Scientific journalJournal articlepeer-review

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This paper summarizes a panel discussion at the 15th International Conference on Business Process Management.
The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process
automation, and blockchain will reduce the human factor in business process management. The panel discussion took
place on 14 September, 2017, at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as
a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized
the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel
identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.
Original languageEnglish
Pages (from-to)297 - 320
JournalCommunications of the Association for Information Systems (CAIS)
Publication statusPublished - 2018

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502050 Business informatics

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