How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities

Gregor Kipping; Djordje Djurica; Sandro Franzoi; Thomas Grisold; Laura Marcus; Sebastian Schmid; Jan vom Brocke; Jan Mendling; Maximilian Röglinger

doi:10.1007/978-3-031-16103-2_5

How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities

Gregor Kipping^*, Djordje Djurica, Sandro Franzoi, Thomas Grisold, Laura Marcus, Sebastian Schmid, Jan vom Brocke, Jan Mendling, Maximilian Röglinger

^*Corresponding author for this work

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Abstract

Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.

Original language	English
Title of host publication	Business Process Management
Subtitle of host publication	20th International Conference, BPM 2022, Proceedings
Editors	Claudio Di Ciccio, Remco Dijkman, Adela del Río Ortega, Stefanie Rinderle-Ma
Place of Publication	Cham
Publisher	Springer International Publishing
Pages	40-46
Number of pages	7
ISBN (Electronic)	9783031161032
ISBN (Print)	9783031161025, 9783031161049
DOIs	https://doi.org/10.1007/978-3-031-16103-2_5
Publication status	Published - 11 Sept 2022
Event	20th International Conference on Business Process Management, BPM 2022 - Virtual, Online Duration: 11 Sept 2022 → 16 Sept 2022

Publication series

Series	Lecture Notes in Computer Science (LNCS)
Volume	13420
ISSN	0302-9743

Conference

Conference	20th International Conference on Business Process Management, BPM 2022
City	Virtual, Online
Period	11/09/22 → 16/09/22

Bibliographical note

Publisher Copyright:
© 2022, Springer Nature Switzerland AG.

Keywords

Organizational implications
Process mining
Process mining capabilities

Access to Document

10.1007/978-3-031-16103-2_5

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University Library Catalogue

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Kipping, G., Djurica, D., Franzoi, S., Grisold, T., Marcus, L., Schmid, S., Brocke, J. V., Mendling, J., & Röglinger, M. (2022). How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities. In C. Di Ciccio, R. Dijkman, A. del Río Ortega, & S. Rinderle-Ma (Eds.), Business Process Management: 20th International Conference, BPM 2022, Proceedings (pp. 40-46). Springer International Publishing. https://doi.org/10.1007/978-3-031-16103-2_5

Kipping, Gregor ; Djurica, Djordje ; Franzoi, Sandro et al. / How to Leverage Process Mining in Organizations : Towards Process Mining Capabilities. Business Process Management: 20th International Conference, BPM 2022, Proceedings. editor / Claudio Di Ciccio ; Remco Dijkman ; Adela del Río Ortega ; Stefanie Rinderle-Ma. Cham : Springer International Publishing, 2022. pp. 40-46 (Lecture Notes in Computer Science (LNCS), Vol. 13420).

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abstract = "Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.",

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Kipping, G, Djurica, D, Franzoi, S, Grisold, T, Marcus, L, Schmid, S, Brocke, JV, Mendling, J & Röglinger, M 2022, How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities. in C Di Ciccio, R Dijkman, A del Río Ortega & S Rinderle-Ma (eds), Business Process Management: 20th International Conference, BPM 2022, Proceedings. Springer International Publishing, Cham, Lecture Notes in Computer Science (LNCS), vol. 13420, pp. 40-46, 20th International Conference on Business Process Management, BPM 2022, Virtual, Online, 11/09/22. https://doi.org/10.1007/978-3-031-16103-2_5

How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities. / Kipping, Gregor; Djurica, Djordje; Franzoi, Sandro et al.
Business Process Management: 20th International Conference, BPM 2022, Proceedings. ed. / Claudio Di Ciccio; Remco Dijkman; Adela del Río Ortega; Stefanie Rinderle-Ma. Cham: Springer International Publishing, 2022. p. 40-46 (Lecture Notes in Computer Science (LNCS), Vol. 13420).

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

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T1 - How to Leverage Process Mining in Organizations

T2 - 20th International Conference on Business Process Management, BPM 2022

AU - Kipping, Gregor

AU - Djurica, Djordje

AU - Franzoi, Sandro

AU - Grisold, Thomas

AU - Marcus, Laura

AU - Schmid, Sebastian

AU - Brocke, Jan vom

AU - Mendling, Jan

AU - Röglinger, Maximilian

PY - 2022/9/11

Y1 - 2022/9/11

N2 - Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.

AB - Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.

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T3 - Lecture Notes in Computer Science (LNCS)

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BT - Business Process Management

A2 - Di Ciccio, Claudio

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PB - Springer International Publishing

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ER -

Kipping G, Djurica D, Franzoi S, Grisold T, Marcus L, Schmid S et al. How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities. In Di Ciccio C, Dijkman R, del Río Ortega A, Rinderle-Ma S, editors, Business Process Management: 20th International Conference, BPM 2022, Proceedings. Cham: Springer International Publishing. 2022. p. 40-46. (Lecture Notes in Computer Science (LNCS), Vol. 13420). doi: 10.1007/978-3-031-16103-2_5

How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities

Abstract

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Keywords

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Developing Process Mining Capabilities at the Enterprise Level

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How to Leverage Process Mining in Organizations: Towards Process Mining Capabilities

Abstract

Publication series

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Bibliographical note

Keywords

Access to Document

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Developing Process Mining Capabilities at the Enterprise Level

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