Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications

Publication: Scientific journal › Journal article › peer-review

Original language	English
Journal	Industrial Marketing Management
DOIs	https://doi.org/10.1016/0019-8501(94)90030-2
Publication status	Published - 1994

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@article{dd5e6511bb374fd0b6b2d0927ddcf482,

title = "Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications",

author = "Moore, \{S. Anne\} and Schlegelmilch, \{Bodo B.\}",

year = "1994",

doi = "10.1016/0019-8501(94)90030-2",

language = "English",

journal = "Industrial Marketing Management",

issn = "0019-8501",

publisher = "Elsevier Inc.",

}

TY - JOUR

T1 - Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications

AU - Moore, S. Anne

AU - Schlegelmilch, Bodo B.

PY - 1994

Y1 - 1994

U2 - 10.1016/0019-8501(94)90030-2

DO - 10.1016/0019-8501(94)90030-2

M3 - Journal article

SN - 0019-8501

JO - Industrial Marketing Management

JF - Industrial Marketing Management

ER -