Inconsequential Appearances: An Analysis of Anthropomorphic Language in Voice Assistant Forums

Astrid Weiss; Anna Pillinger; Katta Spiel; Sabine Zauchner-Studnicka

doi:10.1145/3334480.3382793

Inconsequential Appearances: An Analysis of Anthropomorphic Language in Voice Assistant Forums

Astrid Weiss
, Anna Pillinger
, Katta Spiel
, Sabine Zauchner-Studnicka

Department of Economics (Schmidpeter)

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Abstract

We compared anthropomorphic language use in online forums about the Amazon Echo Show, Q.bo One, and Anki Vector; carrying out a content analysis of forum and Reddit threads, as well as a Facebook group. Our expectation was to find the highest amount of anthropomorphism for Q.bo One due to its humanoid shape, however, findings suggest that the life-likeness of the artifact is not pre-dominantly linked to the appearance, but to its interactivity and attributed agency and gender.

Original language	English
Title of host publication	Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
Editors	Association for Computing Machinery
Place of Publication	New York, NY, USA
Pages	1 - 7
DOIs	https://doi.org/10.1145/3334480.3382793
Publication status	Published - 2020

Access to Document

10.1145/3334480.3382793Licence: Unspecified

Cite this

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title = "Inconsequential Appearances: An Analysis of Anthropomorphic Language in Voice Assistant Forums",

abstract = "We compared anthropomorphic language use in online forums about the Amazon Echo Show, Q.bo One, and Anki Vector; carrying out a content analysis of forum and Reddit threads, as well as a Facebook group. Our expectation was to find the highest amount of anthropomorphism for Q.bo One due to its humanoid shape, however, findings suggest that the life-likeness of the artifact is not pre-dominantly linked to the appearance, but to its interactivity and attributed agency and gender.",

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Inconsequential Appearances: An Analysis of Anthropomorphic Language in Voice Assistant Forums. / Weiss, Astrid; Pillinger, Anna; Spiel, Katta et al.
Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. ed. / Association for Computing Machinery. New York, NY, USA, 2020. p. 1 - 7.

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

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AU - Spiel, Katta

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N2 - We compared anthropomorphic language use in online forums about the Amazon Echo Show, Q.bo One, and Anki Vector; carrying out a content analysis of forum and Reddit threads, as well as a Facebook group. Our expectation was to find the highest amount of anthropomorphism for Q.bo One due to its humanoid shape, however, findings suggest that the life-likeness of the artifact is not pre-dominantly linked to the appearance, but to its interactivity and attributed agency and gender.

AB - We compared anthropomorphic language use in online forums about the Amazon Echo Show, Q.bo One, and Anki Vector; carrying out a content analysis of forum and Reddit threads, as well as a Facebook group. Our expectation was to find the highest amount of anthropomorphism for Q.bo One due to its humanoid shape, however, findings suggest that the life-likeness of the artifact is not pre-dominantly linked to the appearance, but to its interactivity and attributed agency and gender.

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