Integrated Business Excellence Model for a Trading Company - placing emphasis on Customer Satisfaction, Continuous Improvement and Process Management

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Original languageEnglish
Title of host publicationIntegrated Management. Proceedings of the 6th International Conference on ISO 9000 and TQM, Ayr, 494-499 2001
Publication statusPublished - 2001

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