Intervening failure attribution perceptions and NWOM with online service recovery actions

Wolfgang Weitzl, Sabine Einwiller

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Original language	English
Title of host publication	Proceedings of the 2018 AMS World Marketing Congress
Editors	Academy of Marketing Science
Place of Publication	Porto, Portugal
Publisher	Springer
Pages	0
Publication status	Published - 2018

Austrian Classification of Fields of Science and Technology (ÖFOS)

@inproceedings{638b7920223e4ea4a9060d0dea768925,

title = "Intervening failure attribution perceptions and NWOM with online service recovery actions",

author = "Wolfgang Weitzl and Sabine Einwiller",

year = "2018",

language = "English",

pages = "0",

editor = "{Academy of Marketing Science}",

booktitle = "Proceedings of the 2018 AMS World Marketing Congress",

publisher = "Springer",

address = "Germany",

}