Investigating online complainants¿ reactions to (un-)desired webcare responses

Wolfgang Weitzl; Sabine Einwiller

Investigating online complainants¿ reactions to (un-)desired webcare responses

Wolfgang Weitzl, Sabine Einwiller

Vienna University of Economics and Business

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Original language	English
Title of host publication	Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.
Editors	Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula
Place of Publication	Middlesex University, London
Pages	99 - 100
Publication status	Published - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

211903 Science of management
502019 Marketing
502020 Market research

Check availability

University Library Catalogue

Cite this

Weitzl, W., & Einwiller, S. (2017). Investigating online complainants¿ reactions to (un-)desired webcare responses. In Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula (Ed.), Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges. (pp. 99 - 100).

Weitzl, Wolfgang ; Einwiller, Sabine. / Investigating online complainants¿ reactions to (un-)desired webcare responses. Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.. editor / Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula. Middlesex University, London, 2017. pp. 99 - 100

@inproceedings{07eeb08c691443b2bfef1eaabb554db6,

title = "Investigating online complainants¿ reactions to (un-)desired webcare responses",

author = "Wolfgang Weitzl and Sabine Einwiller",

year = "2017",

language = "English",

pages = "99 -- 100",

editor = "{Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula}",

booktitle = "Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.",

}

Weitzl, W & Einwiller, S 2017, Investigating online complainants¿ reactions to (un-)desired webcare responses. in Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula (ed.), Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.. Middlesex University, London, pp. 99 - 100.

Investigating online complainants¿ reactions to (un-)desired webcare responses. / Weitzl, Wolfgang; Einwiller, Sabine.
Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.. ed. / Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula. Middlesex University, London, 2017. p. 99 - 100.

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

TY - GEN

T1 - Investigating online complainants¿ reactions to (un-)desired webcare responses

AU - Weitzl, Wolfgang

AU - Einwiller, Sabine

PY - 2017

Y1 - 2017

M3 - Contribution to conference proceedings

SP - 99

EP - 100

BT - Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.

A2 - Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula, null

CY - Middlesex University, London

ER -

Weitzl W, Einwiller S. Investigating online complainants¿ reactions to (un-)desired webcare responses. In Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula, editor, Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.. Middlesex University, London. 2017. p. 99 - 100