Large Language Models for Business Process Management: Opportunities and Challenges

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Abstract

Large language models are deep learning models with a large number of parameters. The models made noticeable progress on a large number of tasks, and as a consequence allowing them to serve as valuable and versatile tools for a diverse range of applications. Their capabilities also offer opportunities for business process management, however, these opportunities have not yet been systematically investigated. In this paper, we address this research problem by foregrounding various management tasks of the BPM lifecycle. We investigate six research directions highlighting problems that need to be addressed when using large language models, including usage guidelines for practitioners.
Original languageEnglish
Title of host publicationBusiness Process Management Forum
Subtitle of host publicationBPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings
EditorsChiara Di Francescomarino, Andrea Burattin, Christian Janiesch, Shazia Sadiq
Place of PublicationCham
PublisherSpringer
Pages107–123
Edition1
ISBN (Electronic)978-3-031-41623-1
ISBN (Print)978-3-031-41622-4
DOIs
Publication statusPublished - 2023

Publication series

SeriesLecture Notes in Business Information Processing
Volume490
ISSN1865-1348

Cite this