Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova Mandelburger; Jan Mendling

doi:10.1007/978-3-319-14430-6_14

Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova Mandelburger, Jan Mendling

Institute for Data, Process and Knowledge Management (AE Sabou)

Publication: Chapter in book/Conference proceeding › Chapter in edited volume

Abstract

Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

Original language	English
Title of host publication	BPM - Driving Innovation in a Digital World
Editors	Springer International Publishing
Place of Publication	Switzerland
Publisher	Springer
Pages	215 - 227
ISBN (Print)	978-3-319-14430-6
DOIs	https://doi.org/10.1007/978-3-319-14430-6_14
Publication status	Published - 1 Apr 2015

Austrian Classification of Fields of Science and Technology (ÖFOS)

502050 Business informatics

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Cite this

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Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company. / Malinova Mandelburger, Monika; Mendling, Jan.
BPM - Driving Innovation in a Digital World. ed. / Springer International Publishing. Switzerland: Springer, 2015. p. 215 - 227.

Publication: Chapter in book/Conference proceeding › Chapter in edited volume

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