Metrics for Processes in Healthcare

Publication: Chapter in book/Conference proceedingChapter in edited volume


This chapter is an introduction to the measurement of processes. Measure-ment is important since a precise understanding of the current situation in a quantitative way provides a solid foundation for taking action in terms of improving the process. First, the characteristics of processes in healthcare are discussed. Then, the measurement of specific aspects of a process are investigated: its structure, its understanding by stakeholders, its performance and its conformance. Finally, we describe connections between these different aspects of measurement.
Original languageEnglish
Title of host publicationProcess Modeling and Management for Healthcare
Editors Taylor & Francis Group
PublisherTaylor & Francis
Pages149 - 162
Publication statusPublished - 2017

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