Abstract
This chapter is an introduction to the measurement of processes. Measure-ment is important since a precise understanding of the current situation in a quantitative way provides a solid foundation for taking action in terms of improving the process. First, the characteristics of processes in healthcare are discussed. Then, the measurement of specific aspects of a process are investigated: its structure, its understanding by stakeholders, its performance and its conformance. Finally, we describe connections between these different aspects of measurement.
| Original language | English |
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| Title of host publication | Process Modeling and Management for Healthcare |
| Editors | Taylor & Francis Group |
| Publisher | Taylor & Francis |
| Pages | 149 - 162 |
| Publication status | Published - 2017 |