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Monitoring External and Internal Effects of TQM-Interventions in the Public Sector

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Original languageEnglish
Title of host publication(1999): Proceedings of the International Conference on 'TQM and Human Factors', Linköping/Schweden 1999, Vol. I, pp. 529-534 1999
Publication statusPublished - 1999

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