Navigating Through the Maze of Business Process Change Methods

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Abstract

Business Process Management (BPM) is an approach adopted by many organizations for improving their business processes in order to serve their customers more efficiently and effectively. Literature on BPM offers a plethora of methods used as a guide when improving business processes. Some are promoted as methods for process reengineering, while others as methods for improvement, redesign, or innovation. The number of BPM methods is overwhelming, such that organizations are faced with the challenge to select one that best fits their needs. In this paper, we follow a systematic literature review approach to investigate the characteristics of existing BPM methods. We find that the ambition, nature and perspective of the methods are important to determine whether they can be used for radical or incremental process change. Our findings point to the lack of research done on methods for radical process change.
Original languageEnglish
Title of host publicationProceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)
Editors Tung Bui
Place of PublicationMaui, Hawaii
PublisherScholarSpace University of Hawaii at Manoa
Pages6270 - 6279
ISBN (Print)978-0-9981331-2-6
Publication statusPublished - 2019

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502050 Business informatics
  • 102015 Information systems

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