New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees and Customers

Dieter Scharitzer

New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees and Customers

Dieter Scharitzer

Publication: Scientific journal › Journal article › peer-review

Original language	English
Journal	Total Quality Management
Publication status	Published - 2000

Cite this

@article{fe7ced734299414b84aa9ff326205e0e,

title = "New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees and Customers",

author = "Dieter Scharitzer",

year = "2000",

language = "English",

journal = "Total Quality Management",

issn = "0954-4127",

publisher = "Routledge",

}