Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction

Michael Graf, Bodo B. Schlegelmilch, Susan M. Mudambi, Stephan Tallman

Publication: Scientific journal › Journal article › peer-review

Original language	English
Pages (from-to)	68 - 81
Journal	Journal of Strategic Marketing
Volume	21
Issue number	1
DOIs	https://doi.org/10.1080/0965254X.2012.734844
Publication status	Published - 2013

Access to Document

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title = "Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction",

author = "Michael Graf and Schlegelmilch, {Bodo B.} and Mudambi, {Susan M.} and Stephan Tallman",

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AU - Mudambi, Susan M.

AU - Tallman, Stephan

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