Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction

Publication: Scientific journal › Journal article › peer-review

Original language	English
Pages (from-to)	68 - 81
Journal	Journal of Strategic Marketing
Volume	21
Issue number	1
DOIs	https://doi.org/10.1080/0965254X.2012.734844
Publication status	Published - 2013

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title = "Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction",

author = "Michael Graf and Schlegelmilch, \{Bodo B.\} and Mudambi, \{Susan M.\} and Stephan Tallman",

year = "2013",

doi = "10.1080/0965254X.2012.734844",

language = "English",

volume = "21",

pages = "68 -- 81",

journal = "Journal of Strategic Marketing",

issn = "0965-254X",

publisher = "Routledge",

number = "1",

}

TY - JOUR

T1 - Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction

AU - Graf, Michael

AU - Schlegelmilch, Bodo B.

AU - Mudambi, Susan M.

AU - Tallman, Stephan

PY - 2013

Y1 - 2013

U2 - 10.1080/0965254X.2012.734844

DO - 10.1080/0965254X.2012.734844

M3 - Journal article

SN - 0965-254X

VL - 21

SP - 68

EP - 81

JO - Journal of Strategic Marketing

JF - Journal of Strategic Marketing

IS - 1

ER -