Process Innovation as Creative Problem-Solving: An Experimental Study of Textual Descriptions and Diagrams

Kathrin Figl, Jan Recker

Publication: Scientific journalJournal articlepeer-review

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The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.
Original languageEnglish
Pages (from-to)767 - 786
JournalInformation & Management
Issue number6
Publication statusPublished - 2016

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 102006 Computer supported cooperative work (CSCW)
  • 102015 Information systems
  • 102013 Human-computer interaction
  • 102024 Usability research
  • 502050 Business informatics
  • 501011 Cognitive psychology
  • 503008 E-learning

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