Process (re-)design and improvement are important aspectsof the Business Process Management (BPM) life-cycle. Yet, there is lit-tle empirical evidence on how design interventions materialize in actualprocess execution, leading to repeated failure of such initiatives. In thisdissertation I use the emerging affordances of process mining algorithmsto address this important limitation. In particular, I devise a methodthat combines process mining and grounded theory to study processualphenomena. Consequently, this method is applied to investigate changein business processes. This thesis contributes to the body of knowledgein BPM and bordering disciplines by demonstrating how process min-ing can be used as a method to study processual phenomena. Furtherthis research sheds light on the impact of design interventions on actualprocess execution and vica versa.
|Title of host publication||CEUR Workshop Proceedings vol. 2420|
|Editors||Benoît Depaire, Johannes De Smedt, Marlon Dumas, Dirk Fahland, Akhil Kumar, Henrik Leopold, Manfred Reichert, Stefanie Rinderle-Ma, Stefan Schulte, Stefan Seidel, Wil van der Aalst|
|Place of Publication||Vienna|
|Pages||66 - 71|
|Publication status||Published - 2019|
Austrian Classification of Fields of Science and Technology (ÖFOS)
- 102015 Information systems