Process Mining as a Strategy of Inquiry: Understanding Design Interventions and the Development of Business Processes

Bastian Wurm

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

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Process (re-)design and improvement are important aspectsof the Business Process Management (BPM) life-cycle. Yet, there is lit-tle empirical evidence on how design interventions materialize in actualprocess execution, leading to repeated failure of such initiatives. In thisdissertation I use the emerging affordances of process mining algorithmsto address this important limitation. In particular, I devise a methodthat combines process mining and grounded theory to study processualphenomena. Consequently, this method is applied to investigate changein business processes. This thesis contributes to the body of knowledgein BPM and bordering disciplines by demonstrating how process min-ing can be used as a method to study processual phenomena. Furtherthis research sheds light on the impact of design interventions on actualprocess execution and vica versa.
Original languageEnglish
Title of host publicationCEUR Workshop Proceedings vol. 2420
Editors Benoît Depaire, Johannes De Smedt, Marlon Dumas, Dirk Fahland, Akhil Kumar, Henrik Leopold, Manfred Reichert, Stefanie Rinderle-Ma, Stefan Schulte, Stefan Seidel, Wil van der Aalst
Place of PublicationVienna
Pages66 - 71
Publication statusPublished - 2019

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 102015 Information systems

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