Quality institutionalization in public services as a precondition for job satisfaction and customer satisfaction

    Publication: Chapter in book/Conference proceedingChapter in edited volume

    Original languageEnglish
    Title of host publicationHellgren, J., Näswall, K., Sverke, M., Söderfeldt, M. (eds:): New Organziational challenges for human service work. 97-114, Munich: Rainer Hampp 2003
    Publication statusPublished - 2003

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