Remote Assistance for Home Care Workers: Concept and Technical Implementation at a Glance

Cornelia Schneider*, Philipp Rameder, Philipp Kolmann, Birgit Trukeschitz

*Corresponding author for this work

Publication: Chapter in book/Conference proceedingContribution to conference proceedings


Long-term care faces severe challenges on the supply (shortages of formal and informal carers) as well as on the demand side (increasing number of care-dependent people). To cope with these challenges, new forms of support for the professional care network are needed.

This paper describes the concept and implementation of a Remote Care Assist (RCA) service, consisting of a web-application for the Care Expert Center (CXC) and Remote Support (RS) applications for the HoloLens 2 as well as for Android and iOS smartphones.

Using the evidence-based and user-centred innovation process (EUIP), a Remote Care Assist service was conceptualized and implemented for home care service settings in three European countries.

After five iterations within two phases of the EUIP, the final feature set of the RCA-service was determined and implemented.

By working closely with the target group, it was possible to identify potential hurdles and additional requirements such as a well-thought-out interaction concept for the HoloLens or a good organizational embedding of the service.
Original languageGerman
Title of host publicationdHealth 2023
EditorsBernhard Pfeifer, Günter Schreier, Martin Baumgartner, Dieter Hayn
PublisherIOS Press
ISBN (Electronic)9781643683874
ISBN (Print) 9781643683867
Publication statusPublished - 2023

Publication series

SeriesSeries in Health Technology and Informatics

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