'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers

Johanna Tovar, Jane Lockwood

Publication: Scientific journalJournal articlepeer-review

Original languageEnglish
Pages (from-to)1 - 25
JournalInternational Journal of Business Communication
Publication statusPublished - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 504008 Ethnography
  • 602004 General linguistics
  • 602048 Sociolinguistics

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