See It, Say It: Encouraging Citizen Reporting of Sustainability and Inclusivity Infrastructure Issues in Cities

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

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Citizen reporting apps are becoming increasingly popular in smart cities to help local authorities identify, prioritize and resolve issues with public infrastructure faster and according to citizen needs. However, soliciting and sustaining high-quality incident reports is challenging since free riding is an attractive option. Another challenge is making such apps equally open and accessible to less affluent and vulnerable groups. We model citizen reporting as a public good game to investigate how two potential non-monetary, non-competitive interventions affect contributions: increasing the salience of the citizen’s group identity, and increasing the salience of the expressive values. We conducted an online experiment to test our hypotheses. Our results reveal that neither salience of group identity nor expressive values increased contributions toward the public good.
Original languageEnglish
Title of host publicationProceedings of the 57th Hawaii International Conference on System Sciences
PublisherUniversity of Hawaii at Manoa
Pages 2233-2242
Number of pages9
Publication statusPublished - 3 Jan 2024
Event57th Hawaii International Conference on System Sciences - Hilton Hawaiian Village Waikiki Beach Resort, Honolulu, United States
Duration: 3 Jan 20246 Jan 2024
Conference number: 57


Conference57th Hawaii International Conference on System Sciences
Abbreviated titleHICSS
Country/TerritoryUnited States
Internet address


  • Smart and Connected Cities and Communities
  • citizen reporting
  • smart city
  • expressive values
  • group identification
  • public goods game

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