Service Markets

Simon Caton; Christian Haas; Wibke Michalk; Christof Weinhardt

doi:10.1007/978-3-319-23195-2_9

Service Markets

Simon Caton
, Christian Haas
, Wibke Michalk
, Christof Weinhardt

Vienna University of Economics and Business

Publication: Chapter in book/Conference proceeding › Chapter in edited volume

Abstract

A key aspect of service systems is exploring and studying their economic and business components. Services are commonly part of an ecosystem that consists of other services (potentially competitors), service consumers, and further aspects such as underlying laws and regulations. This chapter focuses on the design and analysis of service markets, which define how services are purchased and exchanged. In particular, market engineering is discussed as a structured approach to study service markets. This chapter should be regarded as an entry point into this domain, and assumes no prior knowledge. Therefore, a key focal point is on establishing the fundamental aspects of service markets from an economic point of view along with a methodology (agent-based computational economics) for their study and analysis.

Original language	English
Title of host publication	Fundamentals of Service Systems
Editors	Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt
Place of Publication	Switzerland
Publisher	Springer International Publishing Switzerland
Pages	297 - 324
ISBN (Print)	978-3-319-23194-5
DOIs	https://doi.org/10.1007/978-3-319-23195-2_9
Publication status	Published - 2015

Access to Document

10.1007/978-3-319-23195-2_9Licence: Unspecified

Cite this

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