| Original language | English |
|---|---|
| Title of host publication | The 5th American Marketing Association/Academy of Marketing Joint Biennial Conference, 5 -7 Jul 2005, Dublin, Ireland 2005 |
| Publication status | Published - 2005 |
Service recovery in the Hotel industry in Cyprus: A Managerial and Customer perspective
Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings