Speech Acts Featuring Decisions in Knowledge-Intensive Processes

Tatiana Barboza, Pedro Richetti, Fernanda Baião, Flavia Maria Santoro, João Carlos Gonçalves, Kate Revoredo, Anton Yeshchenko

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Abstract

A Knowledge-Intensive Process (KiP) is specified as a composition
of a set of prospective activities (events) whose execution contributes to
achieving a goal and whose control-flow, at the instance level, typically presents
a high degree of variability among its several past executions. Variability is a
consequence of a combination of decision points and informal interactions
among participants on collaborative and innovative activities. These interactions
may occur through message exchange, thus understanding the interplay of
illocutionary acts within messages may bring insights on how participants make
decisions. In this paper, we propose mechanisms that identify speech acts in the
set of messages that mostly lead to decision points in a KiP providing an
understanding of conversational patterns. We empirically evaluate our proposal
considering data from a company that provides IT services to several customers.
Original languageEnglish
Title of host publicationOn the Move to Meaningful Internet Systems. OTM 2018 Conferences
Editors Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman
Place of PublicationMalta
PublisherSpringer
Pages222 - 237
DOIs
Publication statusPublished - 2018
  • RISE_BPM

    Di Ciccio, C. (Researcher) & Mendling, J. (Researcher)

    1/05/1530/04/19

    Project: Research

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