Structuring Business Process Management.

Jan Mendling, Marlon Dumas, Marcello La Rosa, Hajo A. Reijers

Publication: Chapter in book/Conference proceedingChapter in edited volume


This contribution discusses business process management. We explain what business process management is, why it is important and how it can be structured. We refer to our textbook Fundamentals of Business Process Management and present the lifecycle that it builds upon. Furthermore, we describe the six capability areas of business process management and a corresponding maturity model. We conclude with an outlook on how business process management might evolve in the future.
Original languageEnglish
Title of host publicationThe Art of Structuring
Editors Katrin Bergener, Michael Räckers, Armin Stein
Place of PublicationCham
Pages203 - 211
ISBN (Print)978-3-030-06233-0
Publication statusPublished - 2019

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502050 Business informatics

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