Susceptibility to social influence: Its effects on online service recovery bystanders

Wolfgang Weitzl, Clemens Hutzinger

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Original language	English
Title of host publication	Proceedings of the 2018 Global Marketing Conference
Editors	Global Alliance of Marketing & Management Associations
Place of Publication	Tokyo
Pages	119 - 120
DOIs	https://doi.org/10.15444/GMC2018.02.01.03
Publication status	Published - 2018

Austrian Classification of Fields of Science and Technology (ÖFOS)

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title = "Susceptibility to social influence: Its effects on online service recovery bystanders",

author = "Wolfgang Weitzl and Clemens Hutzinger",

year = "2018",

doi = "10.15444/GMC2018.02.01.03",

language = "English",

pages = "119 -- 120",

editor = "{Global Alliance of Marketing & Management Associations}",

booktitle = "Proceedings of the 2018 Global Marketing Conference",

}

TY - GEN

T1 - Susceptibility to social influence: Its effects on online service recovery bystanders

AU - Weitzl, Wolfgang

AU - Hutzinger, Clemens

PY - 2018

Y1 - 2018

U2 - 10.15444/GMC2018.02.01.03

DO - 10.15444/GMC2018.02.01.03

M3 - Contribution to conference proceedings

SP - 119

EP - 120

BT - Proceedings of the 2018 Global Marketing Conference

A2 - Global Alliance of Marketing & Management Associations, null

CY - Tokyo

ER -