The effects of marketer- and advocate-initiated service recovery responses on silent bystanders

Wolfgang Weitzl, Clemens Hutzinger

Publication: Scientific journal › Journal article › Research › peer-review

Original language	English
Pages (from-to)	164 - 175
Journal	Journal of Business Research
Volume	80
DOIs	https://doi.org/10.1016/j.jbusres.2017.04.020
Publication status	Published - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

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title = "The effects of marketer- and advocate-initiated service recovery responses on silent bystanders",

author = "Wolfgang Weitzl and Clemens Hutzinger",

year = "2017",

doi = "10.1016/j.jbusres.2017.04.020",

language = "English",

volume = "80",

pages = "164 -- 175",

journal = "Journal of Business Research",

issn = "0148-2963",

publisher = "Elsevier Inc.",

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T1 - The effects of marketer- and advocate-initiated service recovery responses on silent bystanders

AU - Weitzl, Wolfgang

AU - Hutzinger, Clemens

PY - 2017

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U2 - 10.1016/j.jbusres.2017.04.020

DO - 10.1016/j.jbusres.2017.04.020

M3 - Journal article

SN - 0148-2963

VL - 80

SP - 164

EP - 175

JO - Journal of Business Research

JF - Journal of Business Research

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