The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

Wolfgang Weitzl, Sabine Einwiller

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Original languageEnglish
Title of host publicationProceedings of the 2017 AMS World Marketing Congress
Editors Academy of Marketing Science
Place of PublicationChristchurch, NZ
PublisherSpringer
Pages0
Publication statusPublished - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 211903 Science of management
  • 502019 Marketing
  • 502020 Market research

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