Towards a Theory on Process Automation Effects

Hoang Vu; Jennifer Haase; Jan Mendling; Henrik Leopold

doi:10.1007/978-3-031-41623-1_17

Towards a Theory on Process Automation Effects

Hoang Vu, Jennifer Haase, Jan Mendling, Henrik Leopold

Vienna University of Economics and Business

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Abstract

Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper addresses this research problem by reviewing the literature on human-automation interaction. Although many of the studies in this field have been conducted in different domains, they provide a foundation for developing propositions about process automation effects. Our analysis focuses on how humans perceive automation technology when working within a process, allowing us to propose an effective engagement model between technology, process participants, process managers, and software developers. This paper offers insights and recommendations that can help organizations optimize their use of process automation. We further derive novel research questions for a discourse within the process automation community.

Original language	English
Title of host publication	Business Process Management Forum
Subtitle of host publication	BPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings
Editors	Chiara Di Francescomarino, Andrea Burattin, Christian Janiesch, Shazia Sadiq
Place of Publication	Cham
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	285-301
Number of pages	17
Edition	1st
ISBN (Electronic)	9783031416231
ISBN (Print)	9783031416224, 9783031416248
DOIs	https://doi.org/10.1007/978-3-031-41623-1_17
Publication status	Published - 1 Sept 2023
Event	Proceedings of the 21st International Conference on Business Process Management, BPM 2023 - Utrecht, Netherlands Duration: 11 Sept 2023 → 15 Sept 2023

Publication series

Series	Lecture Notes in Business Information Processing
Volume	490 LNBIP
ISSN	1865-1348

Conference

Conference	Proceedings of the 21st International Conference on Business Process Management, BPM 2023
Country/Territory	Netherlands
City	Utrecht
Period	11/09/23 → 15/09/23

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

BPMS
Business process management
Human Factors
Process automation
Robotic process automation
Workflow systems

Access to Document

10.1007/978-3-031-41623-1_17

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University Library Catalogue

Cite this

Vu, H., Haase, J., Mendling, J., & Leopold, H. (2023). Towards a Theory on Process Automation Effects. In C. Di Francescomarino, A. Burattin, C. Janiesch, & S. Sadiq (Eds.), Business Process Management Forum: BPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings (1st ed., pp. 285-301). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-41623-1_17

Vu, Hoang ; Haase, Jennifer ; Mendling, Jan et al. / Towards a Theory on Process Automation Effects. Business Process Management Forum: BPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings. editor / Chiara Di Francescomarino ; Andrea Burattin ; Christian Janiesch ; Shazia Sadiq. 1st. ed. Cham : Springer Science and Business Media Deutschland GmbH, 2023. pp. 285-301 (Lecture Notes in Business Information Processing, Vol. 490 LNBIP).

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Vu, H, Haase, J, Mendling, J & Leopold, H 2023, Towards a Theory on Process Automation Effects. in C Di Francescomarino, A Burattin, C Janiesch & S Sadiq (eds), Business Process Management Forum: BPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings. 1st edn, Springer Science and Business Media Deutschland GmbH, Cham, Lecture Notes in Business Information Processing, vol. 490 LNBIP, pp. 285-301, Proceedings of the 21st International Conference on Business Process Management, BPM 2023, Utrecht, Netherlands, 11/09/23. https://doi.org/10.1007/978-3-031-41623-1_17

Towards a Theory on Process Automation Effects. / Vu, Hoang; Haase, Jennifer; Mendling, Jan et al.
Business Process Management Forum: BPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings. ed. / Chiara Di Francescomarino; Andrea Burattin; Christian Janiesch; Shazia Sadiq. 1st. ed. Cham: Springer Science and Business Media Deutschland GmbH, 2023. p. 285-301 (Lecture Notes in Business Information Processing, Vol. 490 LNBIP).

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

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Vu H, Haase J, Mendling J, Leopold H. Towards a Theory on Process Automation Effects. In Di Francescomarino C, Burattin A, Janiesch C, Sadiq S, editors, Business Process Management Forum: BPM 2023 Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings. 1st ed. Cham: Springer Science and Business Media Deutschland GmbH. 2023. p. 285-301. (Lecture Notes in Business Information Processing, Vol. 490 LNBIP). doi: 10.1007/978-3-031-41623-1_17