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When Online Service Recovery Actions Backfire

  • Wolfgang Weitzl
  • , Sabine Einwiller

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Original languageEnglish
Title of host publicationProceedings of the 2017 AMA Winter Conference
Editors American Marketing Association
Place of PublicationOrlando, FL
Pages1
Publication statusPublished - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 211903 Science of management
  • 502019 Marketing
  • 502020 Market research

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